Saturday, August 25, 2007

The Waste of Waiting


Michael Hyatt, CEO of Thomas Nelson Publishers write about what he calls friction, what we would call in Lean Circles the waste of waiting, here.

Take a look at what Apple and Amazon have done to eliminate waiting. And what that does for throughput for them.

It should provoke some fresh thinking for you. It did for me.

Keep on learning.


1 comment:

Anonymous said...

Yes, Amazon has absolutely thought hard and long about the click-to-ship process. There is quite a bit of Lean going on at Amazon -- very interesting things going on behind the scenes.