That's perhaps necessary but far from sufficient.
So much more revolves around the knowledge worker treating the flow of information the way an assembly worker treats the flow of physical material.
- Does information flow?
- Do I turn the raw data into a readable report, promptly?
- Do I take my education on writing C++ code and make it flow into quality software?
- Do I take the income statement and cash flow statement and make a prompt decision on that purchase request?
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