Sunday, November 13, 2005

Better Persuasion

Better Persuasion

Why do Lean Implementations fail? Why, when we give a compelling presentation, does nothing happen?

Seth has an idea
on being a better persuader. It’s worth reading.

Let’s face it; most of us in the Lean community are engineers or other technical types. We think and live in a logical world. Which is great when solving an engineering problem.

But most operational issues are not engineering issues at all. They are people issues. And, to persuade people to change something, there has to be a deeper resonance, a (gasp) emotional connection. And most of us engineers are not all that good at this.

Yet we can learn this. And Seth gives us a start.

I hope this is helpful.

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