Paying attention to moods
From an unusual source comes a good report on why a Lean manager should pay attention to moods of employees.
One potential advantage of keeping records is to show employees the effect that their moods and attitudes have on job performance. They may not have given it much thought, and likely wouldn't be aware of the impact.
Observing moods is an example of listening well. This avoids one of the Two Great Wastes; in this case, the failure to listen. Moods of resignation, avoidance, discouragement all speak loudly; do we listen to them?
Don't be piggish...listen well. I hope this is helpful.
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