Thursday, April 12, 2012

Five things to do when you walk through Gemba

Look each person in the eye and greet them by name.

Observe the visual management tools in the area.  Note what is normal and what is not normal.

Have one conversation of at least three minutes with one associate.

Explain "why" to one person. 

Have a hearty laugh with someone. 

Click here to subscribe to Learning about Lean by email.

No comments: