Tuesday, May 11, 2010

The "gut punch" of poor quality

My longtime blogging pal Karen Wilhelm just posted a fabulous story on how poor quality hits a customer.  Her crisp, creative few paragraphs communicates marvelously. 
 
I suggest you read it and then use it with others in your organization to talk about quality.
 
Keep on learning.
 
 
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1 comment:

Karen Wilhelm said...

Thanks for the link, Joe.