Dang, I wish it didn't work so well.
The problem presented last week. I gathered the objective data surrounding it. I pondered the data.
And then asked why. Writing my question down.
I wrote the answer. On a piece of paper. In a complete sentence
I asked why again. In writing.
And wrote the answer THAT question. In another complete sentence.
I sat and thought. And did it a third time.
More thought...and a fourth written question and answer.
At that point, I got upset. I had hit the root cause. I knew it. And I didn't like the answer. Yet, it was undeniable. It made incredible sense, explaining both the observed problem and several related issues. All at the same time.
The fact that I didn't like the root cause gave it added credence. I was something I avoided because it was hard to fix.
And I wonder: how often this is a subtle blockage to individuals and teams doing good root cause analysis? How often am I fearful of Really Knowing just what is at the root of some undesirable outcome?
Makes me think.
Keep on learning.