Four Quick Stories of Lean
Here are four useful illustrations of Lean I've come across in the past week.
As in most smart efforts to squeeze out process time, you start with waste. And in a human-intensive process like baseball, you don't try to wrench it out all at once -- you tweak, see what happens, repeat.
- I encountered the most appealing and friendly voice mail greeting I've ever heard. Try it yourself at 1.888.221.8685 if you are in the United States.
- I pressed the right number to talk to a human. Explained my web problem and she happily took my order over the phone...without getting transferred again.
- This morning, exactly 48 hours later, I had the two books on my desk here in Indiana.
On top of all this, my mind is racing from all I saw yesterday at Toyota. Stay tuned for more on that subject.
I hope this is helpful. And, that you will make your own lean stories.
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